Keeping Your IT Running Smoothly In Your Small Business

If you’re a small business owner, you probably don’t have your own IT department. You may not be an expert in IT either, which may at times leave you feeling a bit underprepared for if anything goes wrong. 

Being an entrepreneur means developing new skills in order to support your business. Having the ability to deal with at least the technical requirements of your company will save you money as your business grows.

Having a strategy of how to deal with situations that might arise is very important. You should take the time to develop some plans to make sure that you are getting the best of all your technology.

Learn Some Basics To Avoid Getting Stuck

Knowing your way around a computer is helpful when it comes to handling issues. Sometimes you need to know when you can restart your computer in order to fix a problem. Knowing how to deal with the top 10 IT Support issues will put you in good stead for when they happen. 

Plan ahead when you’re setting up passwords so that there are ways to easily reset your password in the event of an account lockout. Think about using a second email address as your contact for the event of a password reset.

Learn the common reasons that your commonly used software crashes. You can generally find a troubleshooting guide for dealing with frequent problems. Try and familiarize with the issues and the solutions. 

Go On A Course

Going to a basic IT course can be a good way of improving your skills. You could send a few members of your team on one too, in order to ensure there is more comprehensive support available. 

There are many courses that are reasonably priced or even free that can be taken. 

Understand Cybersecurity

Find out about anti-viruses and the latest threats to cybersecurity that may be affecting your industry. Preparation is vital in ensuring you do not fall victim to hackers trying to steal your data or access your money.

If you deal with customers, you have a responsibility to protect any information that you hold of theirs. This means ensuring that all of your servers are secure. That there are no weaknesses in your websites. And also that there is a plan to deal with the event of any kind of data breach. 

You should undertake regular audits of your companies cybersecurity and data protection. There may be regulations that surround how data is handled by businesses, so be sure and check the local regulations. 

woman with long dark hair sits at desk working on double monitors

Go Cloud-Based

Having your data saved on hard disks is putting it at risk. If the drive fails, you could potentially lose the information. If your business is reliant on the contents of that drive, then it could cost you a great deal.

Using physical storage also not the most efficient business practice when it comes to providing access to your information. The amount of time spent sharing files via email is not productive. When copies are sent around your company, it will mean there will be multiple versions of the same file in existence within your infrastructure. If anyone updates a file, then only the version that is stored in their local drive is modified. 

Using a cloud-based service such as Google Drive will allow you to share and update files across a network. The data will only be accessible by somebody with the correct permissions, meaning it is secure. 

Files are automatically saved online, so there is no need to worry about saving it to your drive. The data is safe, and even if changes are made to a document, all the changes can be traced back. Then the file can easily be reverted to a previous version. 

two women working on IT issues at their desk wearing dark suite jacket

Outsource Your IT support

If you can’t afford to pay for an IT department within your company, you can outsource the support you need. There are companies that specialize in every type of IT need. There are networking solutions, software consultants, website support, as well as hardware engineers. Whatever your business needs, you can find assistance.

The advantages of outsourcing are that you get experts in the field, and technological support without having to spend lots of money developing your own infrastructure. It saves on recruitment and payrolling. And as your business grows, you have the ability to increase your contract. 

Many companies will offer telephone support, or may even send out engineers to fix hardware issues. There is an opportunity for support through remote access.